Empowering Leadership. Transforming Cultures. Elevating Customer Experiences.
Who Are We
Freeman Group is the Customer Experience Consulting Partner for Brands Around the World Looking to Deliver Best In-Class Services to their Customers
Freeman Group specializes in developing customized solutions to help brands amplify their customer experience, service culture and hospitality standards. Our comprehensive hospitality training and coaching process adapts to any desired culture and industry, is structured, practical, interactive and is executed by our experts in the field.
Our mission is simple: to develop customized solutions for every client that creates healthy and engaging work cultures.
Any unique service and customer experience culture is possible! Our experts work tirelessly to ensure your customer experience vision comes to life and is sustainable.
Specialties
Dramatically Improving Customer Experience and Service Standards in Multiple Industries
With decades of industry experience, we craft practical and authentic strategies that make a lasting impact. From leadership coaching to employee engagement, every solution is designed to empower your team, elevate your customer experience, and set your organization on the path to sustainable success. Although we are adaptable to any industry, we’ve been known to serve the below.
Hotels & Resorts
Casinos
Healthcare
Airports & Airlines
Tourism Management Organizations
Our Values
Why Partner with Freeman Group?
Visionary Leadership Support
Freeman Group provides clear, actionable strategies that empower your managers and supervisors to lead with confidence.
Culture Transformation
Our approach goes beyond customer service, creating an environment where your people—and your business—can thrive. When your people are happy and feel supported, they are more inclined to provide a higher quality customer experience.
Data-Driven Impact
We deliver measurable results that directly enhance both employee engagement and customer satisfaction, driving bottom-line success.
Clients
Trusted by Some of the World’s Best Brands
