Engaging Leaders. Transforming Cultures. Elevating Customer Experience Strategy.
With a global footprint, customized solutions and an interactive and practical approach, FreemanGroup’s services help brands amplify their customer experience, service culture, leadership, and hospitality standards. Our proven process adapts to your culture and industry, bringing your vision for service and customer experience to life.
Trusted by Industry Leaders
The Customer Experience Strategy Partner for Brands Worldwide
Freeman Group goes beyond customer experience consulting. We partner with brands to build service cultures that cultivate confident employees, cohesive teams, and customers feel the difference.
Years In Business
Countries
Unique Partners
The Impact of a Customer Experience Consulting Partner
Your Brand Promises More Than a Transaction. We Make Sure It Delivers
Your guests compare you to the finest service they’ve ever experienced. If your culture doesn’t deliver, it shows on the floor and on the balance sheet. Freeman Group positions your brand to set the benchmark, not chase it.
Customized training tailored to your team, property, and brand standards.
Hands-on coaching that unites leaders and frontline teams in real time.
Actionable frameworks that link strategic goals to daily service delivery.
A Process That Fits Your Culture—And Elevates It.
Your brand doesn’t need a commercial solution.
Freeman Group aligns with your culture, connects leaders and teams, and builds change that lasts. At the heart of our approach is a proven five-step process, designed to build sustainable success.
Set Your Standards
Determine your
custom standards of
performance.
Create Your Service
Culture Blueprint
Design a training and
coaching structure that is actionable and measurable.
Develop Your Leaders
Facilitate the growth of
leadership skills that
emulate your service
culture.
Train & Coach
Side by side with our
team, put your strategic
blueprint into action.
Measure Your Success
Evaluate your efforts and assess its real impact on the customer experience.
Case Studies
Real Brands. Real Impact. Real Results
Hospitality: Elevating Guest Service at Luxury Hotels →
Healthcare: Redefining Patient Experience Across Systems →
Utilities: Building Trust at Every Customer Touchpoint →
Excellence Isn’t Off the Shelf. Neither Are We.
