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TRAC

Job Descriptions

SOP Manuals

FG Products

TRAC LogoFreemanGroup and the American Hotel & Lodging Educational Institute (EI), the premier provider of professional certifications, education and training materials to the hospitality industry for over 50 years, have partnered to create three new line-level training packages for:

Known as TRAC (Train, Retain, Assess, and Certify), each program includes a trainer's guide, a job description, five employee reference guides, a training DVD, and five line-level certification exams. View Sample (pdf)

Trainer's Guide

Each TRAC trainer's guide provides tools for systematic and detailed training of employees in that job area. It includes step-by-step instruction for successful skills and knowledge training, with detailed task breakdowns and specific trainer actions for delivering more effective training.

Job Description

Included is a job description for the position along with extensive instructions on how to customize the job description for the specific property while meeting the guidelines of the Americans with Disabilities Act. This product helps make the formidable task of creating job descriptions easy.

Employee Reference Guide

The employee reference guides serve as a follow-up to training. Employees can use it as a handy reference guide that improves training retention. The guide includes the step-by-step task breakdowns of the knowledge and skills needed for employees to perform their jobs along with follow-up questions to help them review what they have learned. Employees can also use the reference guide as a resource for preparing for the line-level certification.

Training DVD

Each program comes with a supplemental video that can be used to reinforce training techniques:

Hospitality Skills Certification

EI's professional certification programs recognize the industry's best. Included in each TRAC package are five Hospitality Skills Certification Exam Packets.

Performance assessment and testing validates the training has occurred and that performance standards have been met. Recognition and achievement provides the positive acknowledgment that the employee has attained a standard in their performance.

Educational Institute

To successfully earn the line level certification designation, a candidate/employee must be currently employed in the position and have a minimum of 90 days experience in the position, and achieve a score of 75% or better on the written exam. Successful completion of the exam is recognized with a certificate and lapel pin from the American Hotel & Lodging Educational Institute.

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Job Descriptions

Job DescriptionsFreemanGroup's Job Descriptions make the formidable task of creating job descriptions easy. The Job descriptions act as a foundation, since every property's requirements vary due to the size, location, type, and specific standards. Customizing job descriptions becomes a matter of "fine tuning" versus total development.

The job descriptions, written in conjunction with a Texas Labor Lawyer, are non-discriminatory with consideration for “reasonable accommodations.” The job descriptions were constructed with the ADA requirements in the United States in mind and have been adjudged to be compliant.

FreemanGroup has a database of more than 200 job descriptions for the hospitality industry. The Product is available in MS Word, on CD Rom, or hard copy formats and can be purchased individually, by department or division, or as a complete set.

 

Standards of Performance Manuals

FreemanGroup products and services are based on the premise that for any service training process to work, a business of any description must have clearly defined standards; without them, performance standards cannot be met consistently.

Historically, this has always proved to be a challenge. The industry never had available a product that could be easily adapted to specific requirements and efficiently utilized to ensure service success. This gap has now been addressed through the availability of the FreemanGroup generic Standards of Performance manuals (SOPs).

Standards of Performance ManualsThe FreemanGroup product is the most comprehensive compilation of service standards ever produced and covers every job category within the industry. It is available in hard copy or CD Rom format and is easily adaptable to any type of hotel, resort, or casino market. It saves an enormous amount of time in production of standards, and most importantly, it is the only product available that is offered with a full training system backup.

FreemanGroup offers in both Spanish and English a complete set of 43 generic manuals covering more than 150 positions. For smaller properties, manuals can also be purchased in a in a set consisting of 19 different positions.