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Measurement Services
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What are your customers thinking when they leave?
Will your customers recommend your business or will they tell over 40 people to avoid it? In any business market this is the difference between celebrating your company's anniversary milestones and going bankrupt.
Your customers experience is driven by your team's service performance.
FreemanGroup addresses this challenge. Your service performance is measured through trained analysts who pose as anonymous customers. They measure your business against the specific standards of your property/properties.
Your data and results are gathered to show service trends, both positive and negative, and can be used to compare performance against the agreed upon standards, past results, your competition, and industry norms (AAA etc).
The data gathered from measuring your team's service performance enables you to focus training where the largest needs occur, resulting in a highly efficient overall system.
The advantages of using FreemanGroup are:
- Multiple online reporting options
- Web-based program backed by an extensive database
- Customized surveys
- Standard of performance based
- Quantifiable results
- Objective data
- Unique perspective (the ability to compare Guest Comment and Employee Survey information against the On Site Service Performance Evaluations)
- Procedural recommendations
- Training focus
- Targeted training direction
- Staff performance evaluation measurement
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